Frequently Asked Questions
- Will the offshore recruiters be following their own recruiting process or can they use my company’s process?
- Our recruiters follow our clients’ processes with the belief that if a client has already built a process that it is successful for them, there is no need for us to reinvent it. With that said, given our accumulated experience, we look to add value to our client’s process if we have suggestions we think will be beneficial.
- What if we don’t have a formal process or a script?
- PSG Global Solutions will work with you and build a custom script and process based on your goals and our experience with recruiting best practices.
- Does PSG specialize in any particular staffing segments?
- While our largest segments are IT, healthcare, and administrative/clerical, we provide staff for nearly all major sectors with over 600 staff team members in our Manila offices supporting US staffing companies. We generally mirror the broader US staffing market. We recruit for a wide range of positions- everything from administrative staff in Miami to pharmacists in Milwaukee to programmers in Seattle. From a size perspective, we work with everything from regional recruiting companies to four of the world’s ten largest staffing firms.
- Do PSG’s recruiters have good English language skills?
Our recruiting centers are located in The Philippines, a country of 100 million people where English is one of two official languages (Filipino is the other). In the Philippines, everything from newspapers to television shows to street signs are written in English. If you are familiar with the Philippines, you will already know that it is a country where English is widely spoken, that there is a strong cultural affinity to the US (given historical ties), and that for US companies there is no better place in the world to perform offshore voice-based work. But don’t take our word for it, hear for yourself. Call us today and we’ll connect you with one of our recruiters for a quick conversation.
From a cultural perspective, the United States and Philippines have strong ties dating back to the 1800s, and consequently Filipinos have a cultural affinity for the United States. The result is an ability to be conversational with Americans, which other outsourcing locations typically lack. A few fun facts to highlight the ties between the two nations:
- There are 118 Starbucks in Manila alone (where our offices are located), each of which has a look and feel that is identical to those in any city in the US (the same goes for the countless Coffee Beans, Seattle’s Best, and Dunkin Donuts that dot the city- the last of which makes our Los Angeles office jealous, given the lack of donuts in CA).
- There are more NBA games broadcast in the Philippines than on broadcast and cable television combined in the US (basketball is considered the Philippines’ national pastime)
- Nearly 800,000 people in the Philippines work in the business process outsourcing industry, primarily serving US clients (In fact, our management team was one of the pioneers of this industry in the Philippines, and has led large scale engagements for such clients such as American Express, TimeWarner, AT&T, and Microsoft)
The above factors contribute to a large percentage of Filipinos having strong English skills, which allows us to be very selective in hiring our team members. To ensure our team has top notch communication skills, we use a standardized testing process that scores candidates on the three linguistic categories of Fluency, Accent and Grammar. Any candidate who does not meet our expectations on one or more of these categories is not hired.
- What phone number gets used?
- PSG provides clients with a local phone number for their PSG recruiters – they tell us the US area code, and we’ll set it up. Clients never pay local or long distance phone charges when working with PSG.
- Can you work out of my applicant tracking system?
- Given advances in technology, connectivity is easy and inexpensive. Our team members typically work in clients’ applicant tracking systems using web access or a remote desktop solution. Such systems are very easy to set up; in fact, if you use Microsoft products you probably already own their Remote Desktop application. Working overseas is no more complicated than working at a satellite office or working from home.
- Is my data safe?
- Data security is a serious issue, wherever work is being done. As such, we have a comprehensive set of controls in place around employee and physical security, such as computers with no export devices, confidentially agreements with employees, security personnel, etc.