CASE STUDY

Seeing Success in Retail RPO

How a leading online retailer enabled efficiency in warehouse and contact center hiring.

CLIENT CHALLENGE

A $7b retailer of online pet supplies was facing hiring challenges in an increasingly seasonal market. To increase the number of qualified candidates following through with applications alongside hires per person, they enlisted the help of PSG.

PSG SOLUTION

After a brief implementation, PSG launched an initial team of 10 RPO specialists trained to increase in-house recruiter's efficiency.

RESULTS

Upon initial success, the client scaled the program to 30+, setting records for quality candidate volume in the coming months.