Learn more about partnering with us

1. Who uses PSG? 2. How does it work? 3. What does success look like? 4. Will the recruiters be following their own recruiting process or my company's process? 5. What if we don't have a formal process or script? 6. Does PSG specialize in any particular staffing segments? 7. Do PSG's recruiters have good English language skills? 8. What phone number gets used? 9. Can you work out of my applicant tracking system? 10. Is my data safe?

Who Uses PSG?

PSG works with 4 of the top 10 staffing companies, 20% of the top 50 staffing companies and several Fortune 500 corporations. Our largest concentration of recruiters are working with national strategic account teams, RPO divisions and centralized recruiting organizations. Additionally, our largest industries are commercial/industrial, healthcare and IT/engineering. When PSG started operations in 2009, over 60% of its team performed non-voice sourcing activities. Since then, as our clients have become more comfortable supporting voice based recruiting work offshore, PSG has seen its services mix shift dramatically, and today over 70% of PSG’s work is voice based. We work with each of our strategic partners to develop a solution design specific to your business challenges. With a net promoter score of 82%, we have a high success rate with our staffing company partners.

How Does It Work?


PSG assigns an implementation manager to your program who works with you and the team to ensure a smooth launch. This includes setup and configuration of the front line resource workstations, finalizing the process design and rules of engagement for the integrated team, setting up the team with systems access, agreeing to sourcing channels and establishing success metrics with ramp based targets. From contract signature to launch is typically 2—4 weeks.


PSG encourages our clients to start with a smaller team size of 8—10 resources per program to establish a process and then scale once the program has been optimized for performance. Unlike larger RPO players, we have structured our organization and performance management systems to handle smaller program sizes.

What does success look like?

PSG works closely with each staffing company partner to understand the business problem being solved and establish a set of metrics and targets which define success. The metrics and targets often vary by service and scope.

Will the recruiters be following their own recruiting process or my company's process?

Our recruiters follow our clients’ processes with the belief that if a client has already built a process that is successful for them, there is no need for us to reinvent it. With that said, given our accumulated experience, we look to add value to our client’s processes if we have suggestions we think will be beneficial.

What if we don't have a formal process or script?

PSG Global Solutions will work with you and build a custom script and process based on your goals and our experience with recruiting best practices.

Does PSG specialize in any particular staffing segments?

While our largest segments are commercial/industrial, healthcare, and IT, we provide staff for nearly all major sectors with over 1,500 staff team members in our Manila offices supporting our clients. We generally mirror the broader U.S. staffing market. We recruit for a wide range of positions — everything from administrative staff in Miami, to pharmacists in Milwaukee, to programmers in Seattle. From a size perspective, we work with everything from regional recruiting companies to four of the world’s ten largest staffing firms and even Fortune 500 organizations.

Do PSG's recruiters have good English language skills?

Our recruiting centers are located in the Philippines, a country of 100 million people where English is one of two official languages (Filipino is the other). In the Philippines, everything from newspapers to television shows to street signs are written in English. If you are familiar with the Philippines, you will already know that it is a country where English is widely spoken, that there is a strong cultural affinity to the U.S. (given historical ties), and that for U.S. companies, there is no better place in the world to perform offshore voice-based work. But don’t take our word for it, hear for yourself. Call us today and we’ll connect you with one of our recruiters for a quick conversation.

From a cultural perspective, the United States and Philippines have strong ties dating back to the 1800s, and consequently, Filipinos have a cultural affinity for the United States. The result is an ability to be conversational with Americans, which other outsourcing locations typically lack. A few fun facts to highlight the ties between the two nations:

The above factors contribute to a large percentage of Filipinos having strong English skills, which allows us to be very selective in hiring our team members. To ensure our team has top notch communication skills, we use a standardized testing process that scores candidates on the three linguistic categories of Fluency, Accent and Grammar. Any candidate who does not meet our expectations on one or more of these categories is not hired.

What phone number gets used?

PSG provides clients with a local phone number for their PSG recruiters — they tell us the U.S. area code, and we’ll set it up. Clients never pay local or long distance phone charges when working with PSG.

Can you work out of my applicant tracking system?

Given advances in technology, connectivity is easy and inexpensive. Our team members typically work in clients’ applicant tracking systems using web access or a remote desktop solution. Such systems are very easy to set up; in fact, if you use Microsoft products, you probably already own their Remote Desktop application. Working overseas is no more complicated than working at a satellite office or working from home.

Is my data safe?

Data security is a serious issue, wherever work is being done. As such, we have a comprehensive set of controls in place around employee and physical security, such as computers with no export devices, confidentially agreements with employees, security personnel, etc.