There are two ways executives can view change – as a disruptive force, or as a catalyst for business growth. Each mindset results in a

Recruiting at scale cuts cost-per-hire by $140, increases revenue, and grows margins Our client, a global contact center business process outsourcing (BPO) firm, provides partners

To recruit and hire effectively in this environment, organizations must take advantage of innovative technology and processes that meet the unique challenges and opportunities presented by our new normal. Here’s how.

From sourcing and recruiting to training, management and retention, digitized solutions alongside process changes are crucial for supporting virtual and hybrid contact centers and work-from-home agents.

Sourcing’s goal is to find the best-fit, most qualified candidates in the shortest amount of time possible. But this can be challenging. How much time