
3 Lessons on Recruiting in Uncertain Times
There are two ways executives can view change – as a disruptive force, or as a catalyst for business growth. Each mindset results in a

Global Contact Center BPO Optimizes Recruiting with PSG
Recruiting at scale cuts cost-per-hire by $140, increases revenue, and grows margins Our client, a global contact center business process outsourcing (BPO) firm, provides partners

Recruiting for the Contact Center of the Future
To recruit and hire effectively in this environment, organizations must take advantage of innovative technology and processes that meet the unique challenges and opportunities presented by our new normal. Here’s how.

How Technology Can Help in a Work-From-Home Contact Center
From sourcing and recruiting to training, management and retention, digitized solutions alongside process changes are crucial for supporting virtual and hybrid contact centers and work-from-home agents.

Navigating wild shifts in talent demand? Automated Candidate Engagement Delivers!
How do you enable your recruiters to make more placements? By overcoming one of the fundamental challenges every recruiter faces.

Using Tech Solutions to Solve Your Biggest Sourcing Challenges
Sourcing’s goal is to find the best-fit, most qualified candidates in the shortest amount of time possible. But this can be challenging. How much time