Case Studies

Behind every hiring challenge is a real team under pressure. Tight timelines. Shifting demand. Compliance requirements that cannot slip. And expectations t do more with less.

These case studies highlight how organizations across healthcare, staffing, and high-volume hiring environments partnered with PSG to solve those challenges through custom, purpose-built solutions. No two engagements look the same. Each one is designed around the client’s goals, hiring volumes, internal teams, and operational realities.

From scaling recruiting teams in weeks, to improving speed-to-hire, to reducing cost and administrative burden, these stories show what happens when tailored process design, experienced recruiters, and the right technology come together.

No theory. No one-size-fits-all solutions. Just real problems, custom execution, and measurable results.

High-Volume Class Hiring Through People, Process, and Technology

Client Challenge

The client faced aggressive, short-notice, high-volume class hiring demands with fixed start dates, requiring rapid scale, consistent candidate engagement, and a recruiting approach that protected employer brand in a highly competitive labor market.

PSG Solution

PSG designed and executed a high-volume recruiting model built around people, process, and technology, rapidly deploying a dedicated recruiting team, structured workflows, and technology-enabled insights to deliver speed, scale, and a high-touch, brand-aligned candidate experience.

Wingate Companies

Client Challenge

Wingate's decentralized hiring model left property managers handling recruiting on their own - without a TA team, ATS, or data visibility - resulting in slow fills, inconsistent quality, and high workloads.

PSG Solution

PSG built Wingate's first centralized recruiting function, embedding a full-cycle RPO team, implementing ATS and automation, and delivering faster, data-driven hiring. The result: 29% faster fills and 11% lower cost per hire.

Global Customer Experience Leader

Client Challenge

A global customer experience company with more than 500,000 employees needed to efficiently hire 70,000+ people each year across multiple regions - without escalating costs or sacrificing quality and candidate experience.

PSG Solution

PSG designed a scalable global recruiting model powered by offshore delivery centers and Anna AI, its proprietary digital recruiter. The result: 400% higher recruiter productivity, 150% greater capacity, 98–100% fill rates, and millions saved compared to traditional RPO models.

Global Executive Search & Leadership Consulting Firm

Client Challenge

A top global executive search firm faced rising U.S. research costs and limited scalability as demand surged for senior-level search projects.

PSG Solution

PSG deployed a dedicated offshore research team trained on proprietary workflows, reducing annual spend by 88%, cutting turnaround time nearly in half, and increasing output by 430%.

National In-Home Healthcare Provider

Client Challenge

A nationwide home healthcare organization needed scalable support for credentialing, onboarding, and back-office operations to keep up with rapid clinician growth.

PSG Solution

PSG created a multi-phase partnership covering credentialing, timecard processing, and onboarding, achieving 54% cost savings and 99–100% accuracy while freeing internal teams to focus on patient care.

Six-Figure Savings with Credentialing Support

Client Challenge

Due to an increase in demand for their specialized recruiting services in healthcare staffing a heavy workload made it challenging for the administrative teams to consistently meet SLA requirements levels amidst increasing volume of credentialing and administrative tasks.

PSG Solution

PSG ensured rapid implementation by efficiently training a team of experienced healthcare credentialing specialists to integrate seamlessly into the client's existing systems.

Seeing Success in Retail RPO

Client Challenge

A $7b retailer of online pet supplies was facing hiring challenges in an increasingly seasonal market. To increase the number of qualified candidates following through with applications alongside hires per person, they enlisted the help of PSG.

PSG Solution

After a brief implementation, PSG launched an initial team of 10 RPO specialists trained to increase in-house recruiter's efficiency. Upon initial success, the client scaled the program to 30+, setting records for quality candidate volume in the coming months.

Top 5 Healthcare Staffing Company Saves $4.4M in 2020

Client Challenge

In 2020, with unpredictable and rapid fluctuations in demand caused by the COVID pandemic, client asked PSG to flex quickly for spikes in demand and to change processes due to new policies driven by the crisis.

PSG Solution

PSG added over 80 temporary resources and worked overtime to meet fluctuating demand.

PSG Contact Center RPO Helps Client Meet Aggressive Hiring Targets

Client Challenge

Client was looking for cost effective way to support seasonal and ongoing contact center hiring requirements, while not distracting team from higher end recruiting efforts.

PSG Solution

PSG dedicated a team of recruiters to client, and gave the client ability to flex the team up during peak hiring season.

Recruiting Technology – ACE Reduces Cost Per Hire By 50%

Client Challenge

Plan was to grow team from eight (8) to eleven (11) recruiters.

PSG Solution

Using past performance as baseline, eight (8) ACE enabled recruiters outperformed equivalent team of eleven (11) standard recruiters.

PSG Recruiting Coordination contributes to 12,000 additional hires while saving client nearly $2.3M

Client Challenge

Our client, a Fortune 50 company hires tens of thousands of warehouse workers annually. During the seasonal peak, it is difficult to find enough applicants to meet hiring demand.

PSG Solution

PSG team of over 100 resources engages candidates from "problem" locations at specific funnel steps, in an effort to move them forward in the recruiting process.

PSG Recruiting Support Saves Client Over $1.4M Annually

Client Challenge

The client was looking for ways to reduce SG&A to cope with compressed margins across several divisions while also elevating the roles of its compliance resources.

PSG Solution

Client engaged PSG to manage references, application processing, employment verification, document processing and initiation of background / credit checks.

PSG Recruiters Save Client $1.94M Annually

Client Challenge

The client had difficulty reaching target scale and profitability goals established by their leadership team. They needed full lifecycle recruiting services capable of hitting these targets.

PSG Solution

PSG recruiters managed the full candidate lifecycle for VMS recruiting and Retail staffing with activities including sourcing, screening, candidate submittal, interview preparation, offer management, onboarding and ongoing candidate management.

PSG VMS Recruiting Solution Saves Client $2.96M Annually

Client Challenge

Client wanted to drive higher-volume, lower-complexity requisitions to lower the cost of full lifecycle recruiting resources.

PSG Solution

Program started with five (5) full time PSG recruiters focused on end client's customers where the client had a long track record of success. PSG recruiters sourced, screened and submitted candidates into VMS platforms on behalf of the client.

PSG Screening Reduces Cost Per Hire By 31%

Client Challenge

The client was looking for ways to improve the profitability of its large national accounts by increasing internal recruiter productivity.

PSG Solution

PSG Global Solutions was engaged to support several of the client's largest accounts, using a combination of offshore candidate sourcing and screening.

PSG Sourcing Increases Onshore Recruiter Productivity by 50%

Client Challenge

PSG's client, a top 10 staffing company, was looking to increase the productivity of their recruiters by reducing the amount of time they need to spend sourcing so they can spend more time talking to and placing candidates.

PSG Solution

The client and PSG talked through the client's sourcing process and integrated a core team of PSG sourcers into the client business process flow, including access to and usage of their ATS solution.