CASE STUDY

CLIENT PROFILE

Top 5 healthcare staffing company with 8+ year relationship with PSG providing a comprehensive set of admin services with close to 200 resources.

CLIENT CHALLENGE

In 2020, with unpredictable and rapid fluctuations in demand caused by the COVID pandemic, client asked PSG to flex quickly for spikes in demand and to change processes due to new policies driven by the crisis.

PSG SOLUTION

PSG added over 80 temporary resources and worked overtime to meet fluctuating demand.

RESULTS

• In 2020, PSG saved the client close to $4.5M in SG&A spend with a 58% reduction in costs.
• With PSG's help, client has been able to handle spikes in demand resulting from the COVID pandemic while also reducing spend and consistently meeting key client service level metrics.