PSG Global Solutions Candidate Privacy Notice

We at PSG Global Solutions are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions needs to use your personal data to ensure that we can meet all requirements in relation to your application. We also need to comply with laws and regulations, respond to requests from supervisory authorities, handle legal claims, detect and prevent fraud, and carry out our business activities.

This Privacy Notice informs you of how PSG Global Solutions processes your personal data. We regularly review it to ensure it remains up to date. Please read it carefully.

Key Sections of Our Privacy Notice

• Fair, lawful, and transparent processing
• How we process your personal data
• Use of Artificial Intelligence in recruitment
• Sharing your personal data
• Storing your personal data for no longer than required
• Exercising your rights
• Contact details & links

Fair, Lawful, and Transparent Processing

We process your personal data as necessary to consider your employment application and taking steps to enter employment with PSG Global Solutions’ clients. This includes assessing your qualifications, conducting interviews, verifying references, performing background checks, and facilitating onboarding.

We also process your personal data on the grounds of legitimate interests, such as maintaining accurate records of our interactions with you, improving our services, protecting our business interests, and ensuring the security and integrity of our systems.

Where local law requires or allows, we may process more sensitive personal data (e.g., health data for work capacity assessments or data relevant to employment relations matters).

How We Process Your Personal Data

As part of your application, we may collect and process the following types of personal data:

• Identification details: full name, date of birth, gender, government-issued ID numbers (where legally required), nationality, and immigration/work authorization status.
• Contact information: email address, telephone number, home address, and emergency contact details.
• Application and recruitment information: curriculum vitae (CV), cover letter, employment history, education and qualifications, interview notes, recruiter evaluations, reference details, background check results, and skills assessments.
• Communications data: messages, emails, or recordings of calls related to your recruitment process (including interactions with AI tools if you choose to use them).
• Technical and platform data: information collected through our recruitment systems, such as log-in details, usage logs, or browser/device information (for system security and fraud prevention).
• Special categories of data (only where required or permitted by law): such as health information for work capacity assessments, diversity data for equal opportunity monitoring, or criminal background information where necessary for specific roles.

Use of Artificial Intelligence and Machine Learning in Recruitment

As part of our recruitment process, PSG Global Solutions may collect and process your personal data using artificial intelligence (AI) and machine learning (ML) tools. These technologies are used to support and enhance your candidate experience while ensuring efficiency and fairness in the recruitment process.

Depending on the stage of your application, your personal data may be processed to:

• Conduct initial validation interviews (optional)
• Administer certain AI-enabled or ML-based assessments (some of which may be mandatory)
• Provide updates on the status of your application
• Send reminders or follow-up requests for required documents or next steps
• Communicate with you through calls or messages during the recruitment process
• Monitor and evaluate the quality of calls between recruiters and applicants to ensure compliance with recruitment standards and quality assurance requirements

Human Oversight

While AI and ML tools may process your personal data for the purposes above, all recruitment and assessment outcomes are either made by, or reviewed and confirmed by, a human recruiter. Final hiring decisions are never solely determined by technology.

Your Choice

You may choose to opt out of AI-driven interviews and instead interact directly with a human recruiter. However, other assessments required during the recruitment process may be mandatory, including those supported by AI or ML.

Compliance and Responsible Use

All processing of your personal data through AI and ML is carried out in accordance with applicable data protection laws and PSG’s commitment to responsible and ethical AI. Where possible, data used for training or improving AI and ML models will be de-identified or anonymized.

Sharing Your Personal Data

We may share your personal data when there is a legitimate business need, including with:

• Service providers such as background check companies, data storage, and database administrators.
• Government agencies or offices, where required or permitted by law.
• Our clients, where necessary to evaluate and process your application for specific roles.

International Data Transfer

PSG Global Solutions is part of a global group that provides recruitment services to clients primarily in North America but also in Asia Pacific, Europe, Latin America, and other regions. As a result, your personal data may be transferred to and processed in countries outside of your country of residence. These countries may have different data protection laws from those in your home jurisdiction.

Where required by law, PSG implements appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement, or other legally recognized measures, to ensure your personal data remains protected in line with applicable law.

Storing Your Personal Data

We will retain your personal data only for as long as necessary to fulfill the recruitment purposes for which it was collected, including contacting you regarding relevant job opportunities, and in accordance with applicable legal and regulatory requirements. Where required, we will seek your consent to retain your data in our candidate pool for future opportunities. Periodically, we may contact you to confirm or update the accuracy of the information we hold.

Exercising Your Rights

You have rights regarding your personal data, including:

• Access – request a copy of your personal data.
• Rectification – request corrections to inaccurate or incomplete data.
• Erasure – request deletion of data where legally applicable.
• Restriction – request limited processing of your data under certain conditions.
• Portability – request your data in a structured, machine-readable format in certain circumstances.
• Withdrawal of Consent – withdraw consent at any time for processing based on consent.
• Objection – object to processing, including direct marketing.

PSG Global Solutions is a subsidiary of the Teleperformance Group. To ensure your privacy rights are handled efficiently and consistently, all data subject requests and complaints are submitted through Teleperformance’s centralized privacy platform.

PSG is responsible for addressing these requests and complaints in relation to the candidate data we process on behalf of our clients. Where necessary, PSG will coordinate with the relevant client to ensure your rights are respected and your request is fulfilled in line with applicable law.

You may exercise your rights or raise a complaint at any time through the Teleperformance Privacy Rights Portal.

If you have concerns, you may also raise a complaint with your relevant Data Protection Authority, in line with applicable law.