CASE STUDY

PSG Contact Center RPO Helps Client Meet Aggressive Hiring Targets

$20+ BILLION FINANCIAL SERVICES COMPANY

CLIENT CHALLENGE

Client was looking for cost effective way to support seasonal and ongoing contact center hiring requirements, while not distracting team from higher end recruiting efforts.

PSG SOLUTION

PSG dedicated a team of recruiters to client, and gave the client ability to flex the team up during peak hiring season.

RESULTS
  • Hired 1,200+ contact center agents in 2019, with 99.4% fill rate.
  • Cost per hire 65% lower compared to completing work internally.
  • Increased candidate volume from PSG allowing client to be more selective, resulting in higher quality new hire classes.
Cost Per Hire
Index (Client Internal = 100%)