Case Study

PSG Contact Center RPO Helps Client Meet Aggressive Hiring Targets

$20+ BILLION FINANCIAL SERVICES COMPANY

Client Challenge

  • Client was looking for cost effective way to support seasonal and ongoing contact center hiring requirements, while not distracting team from higher end recruiting efforts

PSG Solution

  • PSG dedicated a team of recruiters to client, and gave the client ability to flex the team up during peak hiring season

Results

  • Hired 1,200+ contact center agents in 2019, with 99.4% fill rate
  • Cost per hire 65% lower compared to completing work internally
  • Increased candidate volume from PSG allowing client to be more selective, resulting in hire quality new hire classes

Cost Per Hire

Index(Client Internal = 100%)

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