Case Study

Global Customer Experience Leader

CLIENT CHALLENGE

A global customer experience company with more than 500,000 employees needed to efficiently hire 70,000+ people each year across multiple regions - without escalating costs or sacrificing quality and candidate experience.

PSG SOLUTION

PSG designed a scalable global recruiting model powered by offshore delivery centers and Anna AI, its proprietary digital recruiter.

RESULTS

400% higher recruiter productivity, 150% greater capacity, 98–100% fill rates, and millions saved compared to traditional RPO models.