The client was looking for ways to reduce SG&A to cope with compressed margins across several divisions while also elevating the roles of its compliance resources.
PSG SOLUTIONClient engaged PSG to manage references, application processing, employment verification, document processing and initiation of background / credit checks.
RESULTSBy partnering with PSG, client has reduced their costs for completing this work by >50% vs. historical levels, saving client $1.4M annually, while also reducing turnaround time by over 40%. Beyond cost savings, all major quality metrics met or exceeded baseline