The client was looking for ways to reduce SG&A to cope with compressed margins across several divisions while also elevating the roles of its compliance resources.
Client engaged PSG to manage references, application processing, employment verification, document processing and initiation of background / credit checks.
By partnering with PSG client has reduced its costs for completing this work by >50% vs. historical levels, saving client $1.4M annually, while also reducing turnaround time by over 40%. Beyond cost savings all major quality metrics met or exceeded baseline
ADMIN TASKS SUPPORT COSTS ($ MILLION ANNUALLY)ANNUAL COST SAVINGS OF $700K
Reference checks comprised the majority of administrative tasks.
Additional tasks included assisting the client recruiting coordinators.