Contact Center RPO

Our most comprehensive solution is designed to deliver both scale and quality to ensure your new hire classes are filled with qualified contact center resources.

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Integrated technology and people solution optimized for contact center hiring.
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Designed to handle changing volumes, from seasonality to new project ramps.
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Proprietary database of over two million candidates.
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Over 100K contact center hires made.
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With over 100 years of contact center experience, PSG's leaders have founded, scaled and IPO'd a contact center company.
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Contact Center RPO Solutions

We combine automated technology and people to deliver improved candidate experiences and keep costs low.

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Attract and source best-fit talent
Programmatic job ads, job board SEO, Google Jobs, PPC. Plus, customized sourcing strategies and 24/7 availability.
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Nurture and engage candidates
Auto-engage via text and email. Minimize drop-offs and no-shows with PSG recruiter call list prioritization and workflow reminders.
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Assess and screen candidate quality
Ensure consistent compliance, performance and fit with online assessments, video interview technology, background checks, ongoing QA, retention and satisfaction measures.

Hiring Solutions

Our Contact Center RPO solutions are built with deep expertise in BPO and the contact center industry.

Full Lifecycle RPO
PSG owns the entire recruiting process for specific job types or projects.
Recruitment Support
PSG plugs into your team to support specific components of the recruiting process.
Recruitment Tech
PSG provides recruiting automation technology to your team in conjunction with other PSG services.

Technology

Our proprietary technology integrates into our processes and produces the results your team needs.

People and technology combine for the best talent results possible with PSG. Learn how our modular approach means you get the recruiting tech solution that meets your specific needs.
See our Tech Modules

CASE STUDY

Contact Center RPO

Large financial services company hits recruiting targets with lower costs and higher quality hires.
Read the Case Study